Refund policy

At KELON SANDALS, we aim to ensure a transparent and reliable experience for every customer. Please review the following terms before completing your purchase.

Return Window

You may request a return within 14 days of receiving your order, in accordance with UK consumer protection laws.

Return Requirements

To qualify for a return:

The item must be unused and in the same condition as delivered
The original packaging must be included
Proof of purchase is required

Certain products may not be eligible for return due to hygiene or safety considerations.

How to Initiate a Return

To request a return, please contact our support team at support@kelonsandals.store

Once your request has been reviewed, we will provide instructions for returning the item. Returns sent without prior approval may not be accepted.

Refund Process

After the returned item has been received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method within 5 to 10 business days. Processing times may vary depending on your payment provider.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged or incorrect.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery and provide clear photos. We will arrange a replacement or refund at no additional cost.

Delayed Refunds

If your refund has not been received within the expected timeframe, please check with your bank or payment provider. If further assistance is needed, contact our support team.

Contact Information

For any enquiries regarding returns or refunds, please contact:

KELON SANDALS
Website: https://kelonsandals.store
Email: support@kelonsandals.store
Phone: +1 323 395 1592